Warranty
Every saddle featured on this website is made by Patrick Saddlery, in Walsall, England. They are made using the finest leather hides and materials, and are handcrafted by Master Saddler Les Nolan and his team.
Each saddle is covered by warranty, so buyers are covered in the improbable event of a manufacturing fault. See further details below:
If the saddle is used under normal conditions and a breakage to the tree occurs, we would offer a 12-month warranty.
Any other components of the saddle will have a 12-month warranty against any manufacturing errors or defects.
Any claims made under warranty that are the result of improper use, carelessness, lack of maintenance, wear and tear and non-compliance of the aftercare provided will not be accepted.
If the saddle has been changed or tampered with, this will also invalidate your warranty.
All claims will be reviewed by Les Nolan before a decision is made as to whether the repair will be covered by our warranty.
Proof of purchase will be required when submitting your claim and the original owner must be the person making the claim. If the saddle has been sold, the warranty becomes void.
The cost of shipping the saddle to us and the return shipping back would be the responsibility of the owner.